Refund policy

1. Changing your mind

If you are a consumer buying at a distance, you have a legal right to cancel within 14 days of receiving your order, without giving any reason. You then have a further 14 days to send the goods back.

To cancel, email hello@styleandsource.co.uk with your order number.

Goods must come back in the condition they arrived in. You may unwrap and inspect a piece as you would in a shop, but if its value is reduced by handling beyond that, we may deduct a corresponding amount from your refund.

You pay the cost of returning the goods. For international returns, you are responsible for the return shipping and any associated customs costs.

We refund within 14 days of receiving the goods back, or of your proof of return, whichever comes first, to the payment method you used.

Your refund excludes the outbound delivery charge.

2. What cannot be returned for a change of mind

The 14-day cancellation right does not apply to goods made to your specification or clearly personalised. In practice this means:

• Made-to-measure frames built to dimensions you supply, or to a profile and finish you have chosen.
• The Frame Curation Service, once the curation and layout plans have been delivered to you.

This exclusion covers change of mind only. It has no effect on your rights if a piece arrives faulty, damaged, or not as we described it.

3. Faulty or misdescribed pieces

Under the Consumer Rights Act 2015, everything we sell must be as described, fit for purpose and of satisfactory quality. If it is not, you may reject it and claim a full refund within 30 days of delivery. After 30 days you remain entitled to a repair, replacement or refund.

Where a piece is genuinely faulty or was described wrongly, we pay the return costs, including courier collection for large items.

A word about age. Nearly everything we sell is antique or vintage, and its condition is part of what it is. Chips, craquelure, dulled gilding, old repairs, worn paint and marks of use are described and photographed in each listing, and are not faults. We price accordingly. If you would like more detail or additional photographs before you buy, just ask. We would far rather you knew exactly what you were getting.

4. The Frame Curation Service

The curation service is a design service, not a physical product. Nothing is shipped, and no delivery charge applies. You receive a curated selection of pieces and two to three bespoke layout plans drawn to your wall's dimensions.

You may cancel within 14 days of booking. If you have asked us to begin straight away and the work is already finished within that period, the right to cancel is lost; if it is part-finished, you pay a fair amount for the work done and we refund the balance. Frames themselves are bought separately, and there is no obligation to buy any of them.