Terms of service
1. Who we are
Style & Source is a trading name of Gayle Firmin, trading from 8 Trowley Hill Road, Flamstead, Hertfordshire, AL3 8EE, United Kingdom.
You can reach us at hello@styleandsource.co.uk.
2. About these terms
These terms govern the sale of goods and services through styleandsource.co.uk. By placing an order you accept them, so please read them before you buy.
Our Shipping & Returns policy forms part of these terms. Where the two differ on delivery or returns, the Shipping & Returns policy applies.
Nothing in these terms reduces your statutory rights as a consumer.
3. Our pieces
Most of what we sell is antique, vintage or reclaimed, and each piece is one of a kind. Once it is gone, we are unlikely to find its twin.
Dimensions are given as accurately as we can measure them and should be treated as approximate. Where both the internal and external sizes of a frame matter, we give both. Please check you are using the one you need.
Colours vary between screens. Gilding in particular photographs differently under different light.
Condition is described honestly in each listing. Age-related wear is part of the character of the piece and is reflected in the price.
4. Made-to-measure frames
Made-to-measure frames are handmade to order in the United Kingdom in the profile, finish and size you choose.
Where you supply dimensions, the measurements are your responsibility, and we build to the figures you give us. We cannot accept a return or offer a refund because a frame made to your measurements does not fit. Please measure twice, and ask us if you are unsure which dimension we need.
Because these frames are made to your specification, the 14-day cancellation right does not apply to them. Your rights over a frame that is faulty or not as described are unaffected.
5. Placing an order
Your order is an offer to buy. The email you receive straight afterwards confirms that we have received it, but it does not yet form a contract. A contract comes into being when we dispatch your order, or when we confirm in writing that we have accepted a made-to-measure commission.
Occasionally we may not be able to accept an order. For example, a one-off piece may have sold in person the same day, a price or description may have been listed in error, or we may be unable to deliver to your address. If so, we will contact you and refund any payment in full.
6. Prices and payment
Prices are in pounds sterling and are the prices shown at the moment you order. Delivery is calculated separately and shown before you pay.
Payment is taken in full at checkout through Shopify's payment providers. We never see or store your card details.
If we spot an obvious pricing error before dispatch, we will contact you to ask whether you would like to go ahead at the correct price or cancel for a full refund.
7. Delivery and risk
Delivery charges, destinations and timings are set out in our Shipping & Returns policy.
Goods become your responsibility once they are delivered to the address you gave us or to someone you have asked to receive them, or once you collect them in person. Ownership passes to you once we have received payment in full.
8. Cancellations, returns and refunds
If you are a consumer buying at a distance, you have 14 days from delivery to cancel. The exceptions, chiefly made-to-measure frames and the completed curation service, are set out in our Shipping & Returns policy, along with the full procedure, costs and refund timings.
9. If something is wrong
We must supply goods that are as described, of satisfactory quality and fit for purpose. Because nearly everything we sell is antique or vintage, most pieces will show wear and tear in keeping with their age. Whether goods are of satisfactory quality takes their age, price and description into account, so wear consistent with age, and any condition we have described or shown in the listing, is not a fault.
Where goods fall short of this, you have the remedies given to you by the Consumer Rights Act 2015, and we will cover the cost of returning the piece.
Please tell us as soon as you can, with photographs where the problem is visible. Most things are settled quickly and without fuss.
10. The Frame Curation Service
The curation service costs £250. It covers our selection of five to seven frames chosen for your room, together with two to three layout plans to fit your space.
To begin, we need photographs and measurements of your wall and a sense of your style. We cannot start until these arrive, and timings run from the day we receive them.
The frames themselves are bought separately. You are under no obligation to buy any of them, and the fee cannot be put towards their cost.
No physical items form part of the service.
The layout plans are prepared for your own use in your own home or premises. Copyright in them remains with us. Please do not pass them to a third party to carry out commercially without asking us first.
The pieces we suggest are subject to availability at the time you decide to buy. We cannot reserve stock indefinitely while you decide.
11. Hanging, fixing and installation
Antique frames and mirrors are often far heavier than they look, and many of ours are very large indeed.
We do not install, and we are not able to advise on whether your walls or fixings are suitable. Hanging is your responsibility. For anything substantial, we strongly recommend using a professional, along with fixings rated well above the weight of the piece. We cannot accept responsibility for damage or injury caused by a piece that has not been fixed adequately.
Older frames may still have their original cord, wire or plates, which may no longer be sound. Please treat all original hanging hardware as decorative and replace it before hanging.
12. Trade and commercial customers
We supply interior designers, stylists, photographers, set decorators and commercial premises. If you are buying in the course of a business, the consumer rights described above (including the 14-day cancellation right) do not apply.
For trade orders, hire and larger commissions, we agree the terms with you in writing before you order. This is usually a quote or email confirming the price, timings and delivery, and for hire, the hire period and any deposit. Please email us first so we can agree these with you.
13. Our responsibility to you
We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care.
Nothing in these terms limits our liability where the law does not allow it, for example for fraud, or for death or personal injury caused by our negligence. Nothing in these terms affects your statutory rights as a consumer.
Otherwise, and except where you are a consumer, our liability for any order is limited to the amount you paid for it, and we are not liable for loss of profit, loss of business or loss of opportunity.
14. Our website
The photographs, written descriptions, layout plans and design of this site belong to us. You are welcome to share links to our pieces. Please do not reproduce our images or text for commercial purposes, including resale listings, without asking us first. This includes copying or closely paraphrasing our product descriptions.
We do our best to keep the site accurate and available, but we cannot promise it will be uninterrupted or error-free.
15. Events outside our control
If something beyond our reasonable control delays an order (such as severe weather, carrier failure, customs delays or industrial action), we will contact you as soon as we can and agree a new date. If the delay becomes substantial, you may cancel and receive a full refund for anything not yet delivered.
16. Complaints
If something has gone wrong, please email hello@styleandsource.co.uk and tell us plainly what happened. We aim to acknowledge every complaint within 3 working days and to resolve it within 14.
We are a small business, and we would much rather hear from you directly than have you take a problem elsewhere.
17. Changes to these terms
We may update these terms from time to time. The version that applies to your purchase is the one published on the day you placed your order.
18. Governing law
These terms are governed by the law of England and Wales, and disputes may be brought before the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.