Shipping policy

1. Where we deliver

We deliver across the United Kingdom and to most countries worldwide.

Delivery rates are calculated at checkout for your specific address and the size and weight of the piece you have chosen. If your country does not appear at checkout, email hello@styleandsource.co.uk and we can often arrange something, particularly for larger commissions.

If no other delivery option suits you, we can accommodate collection from us in Flamstead, Hertfordshire, free of charge and by appointment only. Choose local pickup at checkout and we will email you to arrange a time once your order is ready, normally within 24 hours.

2. Delivery charges

Charges are calculated live at checkout, based on where you are, and on the size, weight and fragility of the piece. You will always see the exact cost before you pay.

Broadly, our pieces travel in one of three ways:

Small items go by tracked mail.
Standard items go by tracked courier, carefully packed for transit.
Large or fragile pieces - extra-large frames, mirrors, cabinets and furniture go by specialist courier, booked individually.

Highlands, islands and remote addresses. Some destinations carry a surcharge that cannot always be calculated automatically. Where that happens, we will contact you before taking any further payment, and you have the right to cancel the order.

3. Dispatch and delivery times

Pieces held in stock are normally dispatched within 1–3 working days. Made-to-measure frames are built to order and take approximately 1–4 weeks from the day your order is confirmed.

Almost everything we sell is a single antique or vintage object. If a piece turns out to be unfit to travel, or is damaged in our care before it leaves us, we will tell you immediately and refund you in full.

4. Large and fragile pieces

Extra-large frames, mirrors, cabinets and furniture travel by specialist courier rather than post. These are booked individually, and we will contact you to agree a delivery day.

Our UK courier service is a booked delivery. Please make sure there is safe access, and that someone is present to receive the piece.

For large pieces travelling outside the UK, we will quote and arrange the shipment with you directly before your order is confirmed.

5. Deliveries outside the United Kingdom

Orders leaving the UK may attract import duty, sales tax or import VAT in the destination country, together with a customs handling fee from the carrier.

These charges are set by the destination country, not by us. They are not included in the price you pay at checkout, and they are the recipient's responsibility. We cannot predict them or refund them.

If a parcel is refused at customs or unclaimed and returned to us, we will refund the price of the goods less any costs we have actually incurred in getting it back.

Please also check your own country's import rules before ordering. Some countries restrict the import of antiques, or of items containing particular materials.

6. When your order arrives

Please open and check your piece as soon as it arrives, even if you do not intend to hang or use it straight away.

If it has been damaged in transit, tell us within 48 hours of delivery and send photographs of both the piece and its packaging. Please keep all the packaging until the matter is settled; carriers require it when a claim is made.

Reporting late does not remove your legal rights over goods that are genuinely faulty; it simply makes a carrier claim much harder to win.

7. Changing your mind

If you are a consumer buying at a distance, you have a legal right to cancel within 14 days of receiving your order, without giving any reason. You then have a further 14 days to send the goods back.

To cancel, email hello@styleandsource.co.uk with your order number.

Goods must come back in the condition they arrived in. You may unwrap and inspect a piece as you would in a shop, but if its value is reduced by handling beyond that, we may deduct a corresponding amount from your refund.

You pay the cost of returning the goods. For international returns, you are responsible for the return shipping and any associated customs costs.

We refund within 14 days of receiving the goods back, or of your proof of return, whichever comes first, to the payment method you used.

Your refund excludes the outbound delivery charge.

8. What cannot be returned for a change of mind

The 14-day cancellation right does not apply to goods made to your specification or clearly personalised. In practice this means:

Made-to-measure frames built to dimensions you supply, or to a profile and finish you have chosen.
The Frame Curation Service, once the curation and layout plans have been delivered to you.

This exclusion covers change of mind only. It has no effect on your rights if a piece arrives faulty, damaged, or not as we described it.

9. Faulty or misdescribed pieces

Under the Consumer Rights Act 2015, everything we sell must be as described, fit for purpose and of satisfactory quality. If it is not, you may reject it and claim a full refund within 30 days of delivery. After 30 days you remain entitled to a repair, replacement or refund.

Where a piece is genuinely faulty or was described wrongly, we pay the return costs, including courier collection for large items.

A word about age. Nearly everything we sell is antique or vintage, and its condition is part of what it is. Chips, craquelure, dulled gilding, old repairs, worn paint and marks of use are described and photographed in each listing, and are not faults. We price accordingly. If you would like more detail or additional photographs before you buy, just ask. We would far rather you knew exactly what you were getting.

10. The Frame Curation Service

The curation service is a design service, not a physical product. Nothing is shipped, and no delivery charge applies. You receive a curated selection of pieces and two to three bespoke layout plans drawn to your wall's dimensions.

You may cancel within 14 days of booking. If you have asked us to begin straight away and the work is already finished within that period, the right to cancel is lost; if it is part-finished, you pay a fair amount for the work done and we refund the balance. Frames themselves are bought separately, and there is no obligation to buy any of them.